Refund Policy

General Admission Guidelines:
Each General Admission ticket grants access only on the specified purchase date and cannot be refunded. However, if your plans change, we’re here to help! You may reschedule your visit by reaching out to our Visitor Services team via email at [email protected].

Program and Event Tickets:
If you’ve booked tickets for specific programs or events, including private event rentals, and need information on possible refunds, please direct your inquiries to our Programs Team at [email protected].

Financial Transactions:
Please be advised that any fees associated with credit card transactions and museum memberships are final and cannot be refunded under any circumstances.

Museum Store Purchases:
Your satisfaction with any purchase made at our Museum Store is paramount. We encourage you to thoroughly inspect your items at the time of purchase to ensure their condition meets your expectations. Please note, we maintain a strict policy that all sales are final; we do not offer cash or credit card refunds.

Private Event Bookings:
For guests interested in or who have arranged private event rentals at our venue, and are seeking information regarding refunds, please contact our Events Team at [email protected] for assistance.

Our policies are designed to ensure a clear understanding of our operations and to enhance your experience with us. Should you have any questions or need further clarification, please do not hesitate to reach out to the relevant contact.