IAAM Digital Card FAQs

The International African American Museum (IAAM) offers digital membership cards. Fully integrated with mobile wallets, digital cards give you easy access to your membership details and help us reduce plastic usage and printing costs. Plus, you never have to worry about forgetting your membership card when you visit!

HOW DO I ADD THE MEMBERSHIP CARD TO MY IPHONE?

Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically sync to your iPhone’s Apple Wallet, and it can be accessed in Apple Wallet at any time.

HOW DO I ADD THE MEMBERSHIP CARD TO MY ANDROID PHONE?

Android users need to download Google Wallet. Please note, you do not need the paid version of this app. After you have the app, access the membership email from your smartphone and click the “Download Membership” graphic at the bottom to transfer your membership card to your virtual wallet.

I RENEWED OR UPGRADED MY MEMBERSHIP. WILL A NEW, DIGITAL MEMBERSHIP CARD BE EMAILED TO ME?

No. Once you download your digital membership card to your smartphone device, your card will automatically update in your wallet within 24 hours of purchasing your renewal or upgrade. If you notice your digital membership card did not update, refresh your wallet and make sure to toggle on the option to allow automatic updates. You can turn do this by clicking the three dots or the “i” icon in the top right corner.

WHAT IF I DON’T HAVE ACCESS TO A SMARTPHONE?

If you do not have access to a smart phone, you can still preview your member card online by clicking on the link included in the email you received on your computer. You can then print that page to use during future visits.

IF THERE ARE MULTIPLE PEOPLE ON MY MEMBERSHIP, WILL EVERYONE RECEIVE THEIR OWN DIGITAL CARD?

All adult members that are named on the membership will receive a membership card. Children included on the membership will not receive a card. The digital cards will be sent via email to the primary member. You can forward the email to the second member for them to download their card.

WHAT IS THE NORTH AMERICAN RECIPROCAL LOGO ON MY MEMBER CARD (only shown at the Dual level or higher)?

Members at the Dual level or higher receive complimentary or member admission price, discounts in the gift shop, and discounts on ticketed events to over 1,000 museums and institutions across the U.S. that participate in the North American Reciprocal Museum (NARM) Association. Click here to see a list of participating institutions. Please note that ‘Family’ benefits are specific to each institution (e.g. If you visit an institution that has ‘Family’ benefits defined as two adults and two children then those are the ‘Family’ benefits you will receive when you visit with a ‘Family’ membership). Be sure to contact the institutions you plan to visit in advance to find out about your specific reciprocal benefits to avoid any confusion.

I HAVE ADDITIONAL QUESTIONS ABOUT MY MEMBERSHIP. WHO DO I CONTACT?

For additional questions, please email us at [email protected].